Friday, January 24, 2014



Working within the Global Customer Services Organization, you help the wider Global Business
Organization better serve Google’s worldwide user base for our Ad-words product.This fast paced
support and sales team quickly identifies and resolves customer concerns, while also
focusing on adding value on every customer concerns and contributes to the growth of our

Position: Associate Account Strategist

Location: Hyderabad

Require: Graduate  BA/BSc degree or equivalent practical experience. ( 2011, 2012, 2013 batch only)
1 year of relevant experience in customer service/sales support/account development/
Speak and write English fluently and idiomatically.
Preferred qualifications
Relevant customer / client service experience within an online environment.

In this role, you will hone your problem solving, relationship building
and sales skills, supporting some of Google's top advertisers and agencies by providing the best possible service via phone, email, or chat. You will have the opportunity to work with diverse markets and team members across the globe, sharing your advanced knowledge of Google products and advising Google's
clients on the best strategy for them to achieve their desired results. Among your many
attributes, you are a self starter who is comfortable with a rapidly changing environment, and you
have a strong desire to learn. 

When our millions of advertisers and publishers are happy, so are we! Our team of
entrepreneurial, enthusiastic and client focused team members are the “human face” of Google,
helping entrepreneurs both individually and broadly build their online presence and grow their
businesses. We are laser focused on the unique needs of small and medium sized businesses
that often serve an exclusively local audience. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. Together, we create and implement business plans broadly for small businesses of every stripe.

Provide outstanding customer service and sales support to Google's customers over
phone, email,
and/or live chat. Willing to work in shifts.
Focus on delivering on key results like customer satisfaction, first time resolution,
efficiency and quality metrics.
Add value to every client interaction by up selling the right products/services/features to
Partner effectively with second level escalation teams to solve customer cases that need
specialist attention and care.
develop innovative ideas to drive process, product and support
Collaborate with Specialists, Engineers, and Product team members on new feature

Interested students are requested to apply online:

Last date: January 31, 2014

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