Monday, February 3, 2014



Position: GPS - Technical Support

Location: Kolkata

JD: Providing Voice support to IBM Internal End Users and External Commercial
Account End Users across North America, EMEA & AP. The job will require you to
handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery
Perform problem cause analysis
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and
Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills:

Understanding of operating systems, Windows 2000/NT/XP configuration options and
Browser Support - Internet Explorer
Strong computer skills required  
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet,
Excellent oral and written communication skills.
Excellent customer service orientation
Neutral accent

Desired skills:

Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc..
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller


Any Graduate (10+2+3), Any Post Graduates, Diploma Holders (10+3)  
Fluency In Communications Skills (both spoken and written)/ soft skills

Campus: will be notify soon

Interested students are requested to register their name through online
 ( Placement Cell - Registration for Campus Drive).

Last date of registration: February 10, 2014

*** With out Placement Hall Ticket you are not allow to sit for the drive.

No comments: