Tuesday, February 11, 2014


For 2013 pass out batch

I B M   IT

URL: www.ibm.in

Position: GPS - Technical Support

Location: Kolkata
JD: Providing Voice support to IBM Internal End Users and External Commercial
Account End Users across North America, EMEA & AP. The job will require you to
handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery
Perform problem cause analysis
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and
Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills:
Understanding of operating systems, Windows 2000/NT/XP configuration options and
Browser Support - Internet Explorer
Strong computer skills required  
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet,
Excellent oral and written communication skills.
Excellent customer service orientation
Neutral accent

Desired skills:
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc..
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller

Any Graduate (10+2+3), Any Post Graduates, Diploma Holders (10+3)  
Fluency In Communications Skills (both spoken and written)/ soft skills

Walking in Interview: February 12, 2014

Time: 9 am to 2 pm

Venue:  IBM India Pvt Ltd
  Millenium City,
  Plot No 62, Block DN
  Sector V, Salt Lake,
  Kolkata 700091

Contact Person: Ayantika Som - HR


No comments: